FAQ's

1. How does NAC assign calls?
NAC will contact you by telephone with all of the necessary information in order for you to handle a call in a timely manner.

2. Can NAC fax me dispatched calls?
NAC can fax you the call information upon your request at the time the dispatcher makes initial contact with your company.

3. What is NAC’s payment process?
The National Automobile Club issues payment twice a month. Payments are usually processed on the 1st and approximately the 17th of the month for services billed. Please refer to our posted close dates.

4. How do I invoice NAC?
Invoices can be sent to NAC using the close date guidelines posted.

National Automobile Club
1151 E. Hillsdale Blvd.
Foster City CA 94404

Pre-addressed envelopes will be mailed with your contract package and are available to you upon your request.

5. Do I have to use a special NAC invoice or can I use my own company’s invoice?
Your company’s invoice will be accepted for payment.

6. What information do I need to supply on an invoice?
The following information will ensure timely payment:

1. Your company name, address city, state, zip and telephone numbers must be on your invoice.
2. Your Garage Code (assigned at time of contract approval).
3. The call code given by the NAC dispatcher (assigned at time of dispatch).
4. The date service is provided.
5. Year of the vehicle.
6. Make of the vehicle.
7. Model of the vehicle.
8. License number of the vehicle.
9. Vehicle number (if applicable).
10. A VIN number.
11. Odometer
12. Any existing damage must be noted.
13. The type of service performed must be specified.
14. Address of the disablement.
15. Tow destination (if applicable).
16. The contract base rate amount only.
17. Enroute mileage to the scene of the disablement only (remember to deduct miles included in the base rate).
18. Tow miles only (remember to deduct included miles).
19. The signature of the person receiving the vehicle if different from the original person serviced. (If applicable)
20. The client’s signature must be obtained on the invoice
21. The servicing persons’ name.
22. Time at the scene (only if over 30 minutes).
23. Time at the scene for extra personnel (if applicable).
24. Special services billed. You must be specific as to the service provided. Prior approval is required.

7. Can I bill NAC online?
This web-enabled service is currently under development, and expected to be available for use by the beginning of 2006.

8. If I have specific billing questions, who do I talk to?
Call 1-800-356-4776 (prompt #2).

9. If I have other questions, who is my contact at NAC?
If you are located in AZ, CA, NV, OR, WA contact the Service Network Manager at 1-800-356-4776 (prompt #5). For all other states, contact the Field Service Manager at 1-800-356-4776 (prompt #6).

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2008 Closing Dates for Payment

Below is a list of dates by which service charges MUST be in our offices for payment for either on the first or middle of the month. Prompt billing provides for prompt payment.

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News and Notices

How do I become a Network Service Provider?
Simply complete the application and return it to the National Automobile Club along with a copy of your Certificate of Insurance. Upon receipt and review, our Service Network Manager will contact you directly to discuss completing the process of becoming a Network Service Provider.

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